Site Help

Need a Human?

Sometimes my lack of opposable thumbs means I need a “two-legger” to take over. Email/call my Doghouse peeps:

Customer Service
(844)-344-3647 x 1
cs@teddythedog.com
50 Brook Road
Needham, MA 02494

Genevieve will help you out. She's awesome. For a human, that is.

Want Me in Your Store?

Well, who wouldn’t, amiright? It’s so easy to get your Teddy Wholesale account going that even a cat could do it. Just email/call our team directly at cs@teddythedog.com

Returns | Exchanges

I proudly give all my products a hefty sniff test. However, if you’re not 100% satisfied, I'll work with you! Check out my Returns / Exchanges FAQs, first.

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

Guarantees
• Low Price Guarantee
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Additional Support
• How do I contact you?